Customer Support Policy

Policy Overview

This policy outlines our commitment to providing exceptional customer support.

Contact Channels

Email: admin@wizick.in

Phone: 996700977

Monday to Friday: 9am to 7pm

Response Times

Email: Within 24 hours.

Phone: Immediate assistance during support hours.

Support Services

• Technical Assistance: Troubleshooting software issues and errors.
• Account Management: Assistance with account setup, configuration, and billing inquiries.
• Training: Offering resources, tutorials, and training sessions.
• Updates and Upgrades: Guiding users through software updates and new feature implementations.

Escalation Process

If an issue cannot be resolved promptly, it will be escalated to higher-level support or development teams. Users will be informed of the escalation process.

Knowledge Base

We maintain a comprehensive knowledge base with FAQs, guides, and tutorials.

User Feedback

We welcome user feedback to continuously improve our services. Users can provide feedback through our customer support portal or by contacting us directly.

Privacy and Security

We prioritize user data privacy and security, adhering to our privacy policy and relevant legal regulations.

Policy Updates

This Customer Support Policy may be updated to reflect improvements and changes in our services. Users will be notified of any updates.

Contact Information

For assistance or inquiries related to this policy, please contact our customer support team through the provided channels.